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BlackBerry® Torch™

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Visitor
rallal
Posts: 1
Registered: ‎11-05-2013
My Device: TORCH 9800
My Carrier: Nedjma

My Torch 9800 won't restart

[ Edited ]

Hi !

 

After an application installation my BB Torch 9800 restart and won't turn on! The loading bar stop at 80% of start loading. 

 

Safe Mode starting don't work, So I plugged it with the BB Desktop Software (7.1.0.41), For the repair mode. The software ask to update the device software, after a few minutes of downloading, the software ask for windows restart  (Win 8.1). 

 

After Windows restarting the software don't recognize my phone and the BB Device Manager at the system tray bug. 

 

I restart with another computer (win 7) ... same problem!!

 

Please help

 

 

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Forums Advisor I
arthur72
Posts: 715
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.2.1.3175), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: My Torch 9800 won't restart

Hi Rallal

If you have tried all methods but failed, you can try this one.

This article is high recommended as it fixed mine.
http://supportforums.blackberry.com/t5/BlackBerry-Torch/Blackberry-Torch-9860/m-p/2671439#M68206

You dont even have to bring your phone to the technician. You can fix it by yourself. Keep trying and follow the procedure step by step carefully.

Cheers!
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