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BlackBerry® Torch™

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New Contributor
skinz
Posts: 8
Registered: ‎09-20-2012
My Device: torch 9810
Accepted Solution

My Torch 9810 screen won't rotate

 I posted this yesterday. Today I removed my battery to reset and the screen will rotate for a short period of time then stops. Reset again its OK but after a short time it wont rotate. 

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: My Torch 9810 screen won't rotate

Hello Skinz,

 

I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you

-HB

 

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New Contributor
skinz
Posts: 8
Registered: ‎09-20-2012
My Device: torch 9810

Re: My Torch 9810 screen won't rotate

 Thanks Hatchback sounds like more time than i have to resolve tonight. I will try it tomorrow and let you know. This phone has given me alot of software problems since the get go. It is a new replacement for my 9800 that worked flawlessly till the speaker went and the return button stopped working.  stay tuned....

New Contributor
skinz
Posts: 8
Registered: ‎09-20-2012
My Device: torch 9810

Re: My Torch 9810 screen won't rotate

Hatchback your first link is no good it says:

Error
We are sorry but your request could not be processed at this time. Please perform a new search below or click here to return to the home page.
 
I will retry it later.
Thanks 
 Skinz
New Contributor
skinz
Posts: 8
Registered: ‎09-20-2012
My Device: torch 9810

Re: My Torch 9810 screen won't rotate

 Thanks hatchback the screen is working now..... Greatly appreciate it.

 Skinz

New Member
luislda
Posts: 1
Registered: ‎01-28-2013
My Device: Torch 9810

Re: My Torch 9810 screen won't rotate

The page doesnt work, please HELP, im going crazy with this, my screen wont rotate. Yesterday i dropped my phone like 1 meter height. There is a probability the sensor is damage? How can i fix this?

New Contributor
skinz
Posts: 8
Registered: ‎09-20-2012
My Device: torch 9810

Re: My Torch 9810 screen won't rotate

Sorry I won't be much help. My phone had software issues from being refurbished and due to my frustrations with it I replaced it with another brand of phone. Love Blackberry but Bell Canada's refurbished phone program drove me away from another Blackberry.