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Guys, those you have warranty just back it up and return the phone because there are no solutions to this. I believe this is a software glitch that requires a pre-update to prevent this. If that doesn't work, call BlackBerry and tell them you along with lots of others are having this issue.
I received my replacement phone from WireFly and not 3-days later my phone is doing the same thing! I went to the phone after I left it charging and again noticed the awesome redlight and screen off. I pulled the battery out and the red light flashed two more times than by miracle it turned on and loaded. This is ridiculous
True. But both 9860 and 9810 suffer the same issue, so regardless of model its a wide spread issue. I am now selling the phone and moving on. The lack of support/updates/solutions only furthered my decision. Best bet is going iPhone, where this could not happen.
