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BlackBerry® Torch™

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New Member
wbuns
Posts: 1
Registered: ‎10-07-2013
My Device: torch

My camera has disappeared. HELP!

I have searched, looked in media file. It is just gone.  My short cut button doesn't work.  I still have video camera, but no camera. My pictures are still there.. 

What I have done so far. 

searched many time in every folder in my torch

back up and factory re-set. 

down load camera ap (hoping to find camera

searched internet for other people ideas (which brought me here) 

pout (surprisingly did nothing) 

 

Help. 

 

Forums Veteran III
Wolf359
Posts: 3,586
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: My camera has disappeared. HELP!

This could be a hardware problem.  Have you checked with your service provider?

 

You could try running diags - I don't know if it includes a camera test but you can try it.  I'm htinking you will have to get the devie replaced / repaired though.

 

http://www.brighthub.com/mobile/blackberry-platform/articles/15764.aspx

See section:  How To Perform A Diagnostic Test On A BlackBerry

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