Welcome!

Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
inside custom component

BlackBerry® Torch™

Reply
New Member
dani_belec
Posts: 1
Registered: ‎01-26-2012
My Carrier: Telus

My laptop isn't recognizing my Torch when I connect it with a USB

My laptop is not recognizing my torch when I connect it through a USB.  Other devices are recognized no problem. Its a brand new phone. I have windows 7. I suspect a driver is missing but I can't seem to find what I need when I search on line (I've spent HOURS already).

 

I'm hoping someone has a solution.

Please use plain text.
BlackBerry Technical Advisor
Cpt_Sweatpants
Posts: 2,806
Registered: ‎01-27-2010

Re: My laptop isn't recognizing my Torch when I connect it with a USB

Hi dani_belec

 

Do you have the latest version of BlackBery handheld software installed?  Go to www.blackberry.com/go/softwaredownlaods to install the latest version.

 

Thanks

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.