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BlackBerry® Torch™

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New Contributor
Posts: 4
Registered: ‎07-28-2014
My Device: torch 9800

My phone keeps on rebooting

[ Edited ]

hello!

          i have bb torch 9800.it reboot after some minutes when i put it on standby.when in charging mode it is not rebooting,it works fine.i have load latest os6 2-3 times but still rebooting.i have changed battery with new one but still problem not solved.please help me how can i fix this problem.Thank you.

Regular Contributor
Posts: 55
Registered: ‎05-16-2014
My Device: I'm not blackberry user

Re: My phone keeps on rebooting

Hi there is two reason for it.

 

1. Older version of operating system.

2. Battery loose.

 

I suggest you once examin it blackberry services center.

 

 

New Contributor
Posts: 4
Registered: ‎07-28-2014
My Device: torch 9800

My phone keeps on rebooting

hello!

          anyone help me please,i have bb torch 9800.it reboot after some minutes when i put it on standby.when in charging mode it is not rebooting,it works fine.i have load latest os6 2-3 times but still rebooting.i have changed battery with new one but still problem not solved.please help me how can i fix this problem.Thank you.

Posts: 88,850
Likes: 23,693
Solutions: 6,097
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My phone keeps on rebooting

you might try placing a folded piece of paper over the batttery OR wedged in the top edge of the battery to hold the battery in the compartment tighter.




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New Contributor
Posts: 4
Registered: ‎07-28-2014
My Device: torch 9800

Re: My phone keeps on rebooting


JSanders wrote:

you might try placing a folded piece of paper over the batttery OR wedged in the top edge of the battery to hold the battery in the compartment tighter.



Hi!

     thanks for sugesions i have tried it but my device still rebooting.i have changed new battery.when i turn off my device its automatically turn on after few minutes.i cant understand what is the problem.please help! thank you

 

 

Posts: 88,850
Likes: 23,693
Solutions: 6,097
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My phone keeps on rebooting

Have you tried placing a folded sheet of paper or business card on top of the battery, and putting the battery cover back on?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎07-28-2014
My Device: torch 9800

Re: My phone keeps on rebooting


JSanders wrote:

Have you tried placing a folded sheet of paper or business card on top of the battery, and putting the battery cover back on?


yesi have tried it but device is still rebooting.is there any h/w problem?

Posts: 88,850
Likes: 23,693
Solutions: 6,097
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My phone keeps on rebooting

Could be a hardware of software issue...

 

Reloading the device operating system would be the next thing I try.

How To Reload Your Operating System

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code