Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
Posts: 2
Registered: ‎01-25-2013
My Device: Blackberry Torch 9800

My phone won't connect with pc

Hi there

When i connect my phone to my pc using Usb cable, it displays the message ''the charging source can not charge this device''. it would charge but nothing displays in the computer, for instance if i want to tranfer pictures and videos from my phone to PC, nothing is displayed in 'my computer'' or under 'Removable Hard drives''.

Please note that i have tried different cables and different computers, just to be certain that it's not error in my pc or fault in the cable.

I would appreciate your help please.

Cheers.

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10

Re: My phone won't connect with pc

Have you installed Blackberry Desktop Manager (www.blackberry.com/desktop) on your PC?

New Contributor
Posts: 2
Registered: ‎01-25-2013
My Device: Blackberry Torch 9800

Re: My phone won't connect with pc

Nops :No:

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10

Re: My phone won't connect with pc

Install it and try again, I believe the drivers needed for your PC to recognise the phone are part of the package.