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New Contributor
doll1312
Posts: 2
Registered: ‎11-05-2012
My Device: 9810

My texts are auto deleting after a month, I want to delete them when I want to, HELP how can i stop this happening and can i retrieve them?

My texts are auto deleting after a month, I want to delete them when I want to, HELP how can i stop this happening and can i retrieve them?

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: My texts are auto deleting after a month, I want to delete them when I want to, HELP how can i stop this happening and can i retrieve them?

Hi doll1312

 

 

Welcome to BlackBerry Support Community Forums

 

 

To keep your messages for a longer peroid make sure that setting is correct and set to maximum period .For that :

On your Home screen Click Message Icon > Menu Key > Options > Message Display and Actions > Change the Days To Keep Messages field  to Forever and then save.

 

KB13093 : How to use the Keep Messages Option on the BlackBerry Smartphone

 

In addition if your Device undergo Low memory then also your messages may be deleted ,Have a look at this Article Of Knowledge Base :

 

KB14213 : Call logs, SMS text messages , and email messages are deleted from the BlackBerry Smartphone

 

 

Once text or email messages are deleted you can't restore them back unless you have your device backup either by BlackBerry Desktop Software or by BlackBerry Protect .So do regular backup of your device.

 

 

Prince

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New Contributor
doll1312
Posts: 2
Registered: ‎11-05-2012
My Device: 9810

Re: My texts are auto deleting after a month, I want to delete them when I want to, HELP how can i stop this happening and can i retrieve them?

dear my setting is same. again del all ,msg what can  i do

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