09-19-2012 07:23 PM
My battery died, when I tried to start up my 9810 after hooking it up to the charger it wont go past 75% on the start-up bar. I tried to start it in safe mode but it does nothing. Is there any way to get it to reset to factory settings?
09-19-2012 09:41 PM
Welcome to the Community
Sorry to hear what had happened to it. You can try reloading the OS using a Blackberry Desktop Software.
Article ID: KB18998
09-19-2012 11:08 PM
09-23-2012 09:04 PM
I tried the destop reset, it seemed to work, but when the phone started to reboot it got stuck at 75%. I wanted to do the factory reset option but the program wont let me use it. I cant push the button on the popup to start the reboot. Guess the phone is really dead. Thanks for your help though, I will remember it for my next phone.