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BlackBerry® Torch™

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New Contributor
Nadeen19
Posts: 3
Registered: ‎08-10-2013
My Device: BlackBerry Torch9800

MyHandset Not working

hey , my blackberry 9800 headset and handset not working when i call someone he can hear me but ican`t hear him 

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Hall of Famer II
sdgardne
Posts: 48,563
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: MyHandset Not working

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Nadeen19
Posts: 3
Registered: ‎08-10-2013
My Device: BlackBerry Torch9800

Re: MyHandset Not working

i`ve done that many times but still not working :smileysad:

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,563
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: MyHandset Not working

OK, thanks. So now that you've revealed one thing you've previously tried, and resulted in my wasting your time with redundant advice, is there anything else that you've already tried? I'd like to avoid wasting even more of your time...please be very detailed about ALL that you've already tried along with the SPECIFIC results of each attempt.

Thanks.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Nadeen19
Posts: 3
Registered: ‎08-10-2013
My Device: BlackBerry Torch9800

Re: MyHandset Not working

i pulled the battery many times and rebooted but nothing and i did that test on the handset but at the first time no sound came out and second time the sound came out of the speaker i called myself from another phone alots of times i think it worked one time in one of the calls

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,563
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: MyHandset Not working

Hmmm...I can only wonder, not even guess, as to what "that test" actually means...


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.