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BlackBerry® Torch™

New Contributor
Posts: 4
Registered: ‎08-23-2011
My Device: BlackBerry Torch 9800
My Carrier: BMobile (Bhutan)
Accepted Solution

Need Help!!! Please suggest!!!!


I need some expert help in this matter. My friend had gifted me an unloacked AT&T Blackberry Torch 9800, 6.0 Bundle 2647 (v6.0.0.600, Platform (Just upated yesterday). I have been using it fine untill lately i have exprienced this problem. Whenever I put a bit too much pressure on the top slider and push down (to close the slider) the device reboots itself. I really have to be carefull in closing the slider and have to slide it down as slowly and gentely as possible.   Request you to please guide me how can i fix this. I am currently posted in Bhutan and dont have any blackberry shops over here. Please help..  


Supreet Singh

Hall of Famer II
Posts: 52,479
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Need Help!!! Please suggest!!!!


From your description, the issue sounds like hardware...there is nothing that can be done at the software level nor at this internet distance about that. It's a pity.

Good luck!

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New Contributor
Posts: 4
Registered: ‎08-23-2011
My Device: BlackBerry Torch 9800
My Carrier: BMobile (Bhutan)

Re: Need Help!!! Please suggest!!!!

Hey sdgardne,


Thanks for the reply. I figured out the problem. My torch's battery was loose so whenever i slided down its slider it used to reboot. I have fixed it now.. Thanks again!!!