04-02-2013 06:59 AM
I have a factory unlocked BB 9860 purchased in Canada. Now I am in India and the device has no warranty. The device is giving network issues to me. Whenever I put the SIM card [Airtel or Vodafone], I get full signal [2g or 3g in Automatic mode], but not able to call any body. If somebody tries to call me, then he/she always gets a message, "The mobile is out of coverage area". I have tested the same SIM cards in other mobiles and the problem is not observed. I can feel there is some hardware issue. So I contacted email@example.com to get some help. They provided instructions to follow to confirm whether the issue is hardware issue or software issue. Finally, it was confirmed to be hardware issue. I asked to provide the service center address in Hyderabad, India. They gave the below address:-
Redington India Ltd.
Victoria Castle, 1-8-450/1/1/159, Ground Floor, Plot No.S1&S2, Indian Airlines Employees Housing Colony, Begumpet, Hyderabad - 500 003, Andhra Pradesh. City : Hyderabad.
I went to this address and agreed to pay the amount required for repairing my mobile. But they denied to take my device after checking the IMEI and BBpin. As per them, if a mobile is not distributed by Redington India, then they will not provide support. Now I have no idea what to do to repair my mobile. I don't want to go to unauthorized dealers. Can anyone please help me to resolve my issue?
04-02-2013 11:33 AM