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BlackBerry® Torch™

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New Contributor
Posts: 4
Registered: ‎05-10-2012
My Device: Blackberry torch 9800
My Carrier: TESCO

Needing help on charging my Blackberry 9800

My phone will not charge. Everytime I plug it in there is a small black plug image across the battery image in the top left corner. I have tried connecting my phone to the computer USB but that doesnt work either. A message comes up on my phone saying that it wont connect to the USB and I need to prove that the connection is turned on and not in sleep mode. I have tried several different ideas but nothing is working. This is a brand new phone and I am needing to know how to fix it before the battery completely runs out.

Guru III
Posts: 31,315
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Needing help on charging my Blackberry 9800

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.

What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.

 




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New Contributor
Posts: 4
Registered: ‎05-10-2012
My Device: Blackberry torch 9800
My Carrier: TESCO

Re: Needing help on charging my Blackberry 9800

I have tried a battery pull. Re connected my charger and a message came up saying
"The charging source connected to your blackberry cannot charge your battery"

 

Wasnt too sure what you meant by your last sentence? 

Guru III
Posts: 31,315
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Needing help on charging my Blackberry 9800

are you using the OEM charger or a diff power source?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 4
Registered: ‎05-10-2012
My Device: Blackberry torch 9800
My Carrier: TESCO

Re: Needing help on charging my Blackberry 9800

Im using a normal Blackberry charger. I have tried using my computer USB but that doesnt connect either.

Guru III
Posts: 31,315
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Needing help on charging my Blackberry 9800

Might need a driver on the PC to get it to charge.

 

 Get DM here http://us.blackberry.com/apps-software/desktop/

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 4
Registered: ‎05-10-2012
My Device: Blackberry torch 9800
My Carrier: TESCO

Re: Needing help on charging my Blackberry 9800

No that hasnt worked unfortunatley