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BlackBerry® Torch™

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New Member
jmaddox525
Posts: 2
Registered: ‎04-14-2011
My Device: Blackberry Torch 9800

New Torch. SIM not provisioned 2: HELP!

I just received my first BlackBerry this morning and I cannot work this thing! What does this SOS mean, how do I fix it, and what am I doing wrong? All I did was put the battery in, (the SIM card was already in) and turn it on. I couldnt update any of my setup items like e-mail or social networking because I couldnt connect to the internet. HELP PLEASE! :smileyhappy:

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JSanders
Posts: 85,295
Likes: 23,046
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New Torch. SIM not provisioned 2: HELP!

SOS means you have no mobile network service or connection.

 

Your SIM card is likely not provisioned... as you said.

SIM cards are basically totally controlled for provisioning by the mobile service provider.

You need to call them, you didn't say who your carrier is, but that is who you need to call.




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New Member
jmaddox525
Posts: 2
Registered: ‎04-14-2011
My Device: Blackberry Torch 9800

Re: New Torch. SIM not provisioned 2: HELP!

:smileyhappy: my carrier is AT&T.

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JSanders
Posts: 85,295
Likes: 23,046
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New Torch. SIM not provisioned 2: HELP!

 


jmaddox525 wrote:

:smileyhappy: my carrier is AT&T.


That is who you need to call.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
jempster
Posts: 1
Registered: ‎09-12-2011
My Device: BB 9800 Torch

Re: New Torch. SIM not provisioned 2: HELP!

you just neeed to put your new sim card in that came with your new phone xxx:Yes:

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