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New Contributor
Posts: 4
Registered: ‎12-15-2012
My Device: Blackberry Torch 9800
My Carrier: Rogers

New upgrade 7.1

Have installed new upgrade 7.1, have one BB id and two smartphones.  They are now in conflict, can they both be set up to work off the same id or does one of my smartphones have to create a new BBid?  If so, how?

Posts: 92,704
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New upgrade 7.1

Do they both use the same SIM card swapping back and forth?

 

*************

You can create a new BlackBerryID from this link:

www.bbid.com


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New Contributor
Posts: 4
Registered: ‎12-15-2012
My Device: Blackberry Torch 9800
My Carrier: Rogers

Re: New upgrade 7.1

no, different sim cards, one is my phone the other my husbands.

Posts: 92,704
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New upgrade 7.1

Ah, well then you will very definitely need two BlackBerryIDs for the two different devices.

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New Contributor
Posts: 4
Registered: ‎12-15-2012
My Device: Blackberry Torch 9800
My Carrier: Rogers

Re: New upgrade 7.1

ok, thank you, now how do I change the ID on my phone?

 

Posts: 92,704
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New upgrade 7.1

From:  Article ID: KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

 

Changing the BlackBerry ID on a BlackBerry smartphone

In order to change the BlackBerry ID that has been activated on a BlackBerry smartphone, a security wipe or a reset to factory must be performed.

Performing the security wipe will result in loss of stored data on the BlackBerry smartphone. Prior to performing any security wipe of the BlackBerry smartphone, create a full backup of the BlackBerry smartphone data.

A computer with the latest version of BlackBerry Desktop Software will be required to create the backup.

For instructions on how to create the backup file on a Mac refer to the BlackBerry Desktop Software 2.3.1 user's guide for Mac.

For instructions on how to create a backup file on a Windows PC refer to the BlackBerry Desktop Software 7.0 user's guide for Windows.

To perform a security wipe, please see KB14058.

To reset to the BlackBerry smartphone to factory settings, please see KB18998.

Once the security wipe has been completed, a new BlackBerry ID can be linked to the BlackBerry smartphone on the initial setup.

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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