01-02-2013 05:10 PM
We have bought a blackberry torch 9800 from ebay and seem to be having device issues. After contact our provider on numerous occasions to no avail we are unable to get the BB symbol in the top right hand corner of the screen which should be next to the 3G sign - to clarify we have tried another BB device and it works fine. Is there anything we can do as this is driving my wife crazy. the version of the phone is 4.0 if that helps. Thanks
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
01-02-2013 05:11 PM
On the handset, go to:
For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.
For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.
Wait 2 minutes and see if registration to network happens.
Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
01-02-2013 05:42 PM
i have gone into my setup opyion on my phone and clicked on Email Accounts and it says "no accounts active"at the bottom of the screen it asks for an email address which i have placed in and then when it comes to my activation password< im not sure of that one? then the option is to active so unable to do any of this???
01-03-2013 12:25 AM
Oh, verify with the carrier that you have the correct blackberry data plan attached to that phone and it can be used on their network. It may not be fully compatible. The phone in question may be programmed on a different frequency if it originated from another carrier.