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BlackBerry® Torch™

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No internet or facebook


jtesluk wrote:

yep cleared cashe ob browser and app world deleted facebook pulled battery, and reinstalled facebook and getting same error.


Did you delete FaceBook the way I instructed or through deleting it in AppWorld?




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Contributor
jtesluk
Posts: 12
Registered: ‎12-07-2012
My Device: torch 9850
My Carrier: verizon wireless

Re: No internet or facebook

yes i want through the way you told me. i reloaded facebook and it is version 3.3 i had version 3.0. it still wont load getting same error and still no browser will load

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No internet or facebook

Is your WiFi connection on or off?

 

At the Manage Connections screen > Mobile Network > Data Services, is that on?


What is the network signal indicator on the homescreen at the top right ?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
jtesluk
Posts: 12
Registered: ‎12-07-2012
My Device: torch 9850
My Carrier: verizon wireless

Re: No internet or facebook

wi-fi is off connection is showing 3g and full bars. data service is on

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No internet or facebook

Does your email and other data applications work?

 

Try this:

 

1) Register HRT:   Look at Options > Device > Advanced > Host Routing Table, > Scroll to any line entry and > press the Menu key > and then click Register Now.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.





1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Contributor
jtesluk
Posts: 12
Registered: ‎12-07-2012
My Device: torch 9850
My Carrier: verizon wireless

Re: No internet or facebook

 did what you just sent me got message back that i am registered with blackberry.facebook loaded, then i went back to check my browser and it didn't load. went back to facebook and it wouldn't load again.

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Contributor
jtesluk
Posts: 12
Registered: ‎12-07-2012
My Device: torch 9850
My Carrier: verizon wireless

Re: No internet or facebook

phone,email text and other apps all work. no browser or facebook

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No internet or facebook

On FaceBook, have you even gotten to a login screen to enter your facebook account email and password?

 

Please look on your 9850 at Options > Security > Security Information.

What do you see on THAT screen?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
jtesluk
Posts: 12
Registered: ‎12-07-2012
My Device: torch 9850
My Carrier: verizon wireless

Re: No internet or facebook

i just deleted facebook again. went online on my laptop on facebook and went to the mobile page and sent the facebook app to my phone. downloaded it and now it works. also noticed my browser is working again too.

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No internet or facebook

Excellent. Thanks for that workaround, noted, maybe it will help another!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.