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BlackBerry® Torch™

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New Member
maebritt_tibubos
Posts: 2
Registered: ‎01-10-2013
My Device: BlackBEerry Torch 9800
My Carrier: Globe

No ip address and App world doesnt work

help!

6 months ago i was able to use my father's phone, connect to the internet, do facebook and stuffs..but he went abroad and took phone with him..and then now he gave it to me..and now it isn't working...IP adress says 0.0.0.0 even though the wifi says "you're device is already conncected to [insert wifi name here]"

 

also, whenever i log into facebook via web or fb application it says "you are currently on a service plan that does not support this application, please connect to a Wi-fi network or contact your service provider to upgrade your data plan."  and which i dont intend to upgrade data plan since i have wifi in my house.

also, whenver i click APP WORLD, it says "the data service not operational."

 

help asap! thank you!

 

p.s my phone is blackberry torch 9800

 

 

 

 

 

 

 

 

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Forums Advisor III
iansantos
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: No ip address and App world doesnt work

Hello maebritt_tibubos,

 

What SIM do you use? If you changed the SIM, you need BIS on your SIM/carrier.



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New Member
maebritt_tibubos
Posts: 2
Registered: ‎01-10-2013
My Device: BlackBEerry Torch 9800
My Carrier: Globe

Re: No ip address and App world doesnt work

what is BIS? i changed carrier...
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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: No ip address and App world doesnt work

BIS means BlackBerry Internet Service. It's a service that will be provisioned in your SIM card by your mobile service provider. Just ask your mobile service provider to provide BIS data plan.

tanzim                                                                                  
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