09-18-2012 07:28 PM
I upgraded my old Blackberry Torch 9800 to the 9810 and was happy to see I could now watch all sorts of videos.
Today I came home and saw there was an available upgrade from Software version: 7 to Software version 7.1.
So I did the upgrade, now I CAN'T watch any movies/videos or open any sites that have flash...arghhhhh!!!!!
Any help in getting this back would be greatly appreciated.
I did send a Twit to @BlackBerryHelp and I've heard nothing back from them yet.
Maybe I should just go back to version 7 but not sure how to do that.
09-26-2012 12:00 PM
Welcome to the BlackBerry Support Community.
Flash is currently not supported on BlackBerry® smartphones. Can you please provide more information on the issue you are having streaming videos that are a supported media type? You may want to perform a clean reload of your BlackBerry® Device Software to rule out any issue with the software installation during the update. For instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Hope this helps.
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