I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
07-30-2012 02:32 PM
insert head phones and remove them about 30 times.
I have seen the lil switch inside get dirty and do what you are experiencing
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
07-30-2012 02:59 PM
You shouldn't lose anything because by default BlackBerry Desktop Software does a data backup before installing a new OS (or reinstalling your present OS). If, for any reason, something does go wonky, you just have to call up the backup file and you're in business again.
Keep us posted on your progress.