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dabair62
Posts: 6
Registered: ‎04-04-2013
My Device: Torch 9800
My Carrier: Telecom Personal

No sound on video reproductions

How can I solve a problem. When I record a video whit my Torch 9800, and after that I want to reproduce it, no sounds in the speakers. If I get the video in my computer I can't hear nothing too! Please what can I do?

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: No sound on video reproductions

Hello dabair62, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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