04-04-2013 09:35 AM
How can I solve a problem. When I record a video whit my Torch 9800, and after that I want to reproduce it, no sounds in the speakers. If I get the video in my computer I can't hear nothing too! Please what can I do?
04-11-2013 10:33 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo