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New Contributor
niyero
Posts: 4
Registered: ‎07-09-2011
My Device: torch 9800

Not Receiving BBM Messages from a BBM Contact

Hi

 

My messages are being delivered to a specific contact, however an R is never displayed and none of their messages ever come through to my phone. They are receiving mine, although it doesn't show me they have read the messages, and none of their messages get to me at all. This is a problem for only 1 contact?!?

 

Is there a way to sort thi sout at all??

 

Thanks

JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not Receiving BBM Messages from a BBM Contact

Try sending that other user a PIN message. From your Messages folder, click the Menu key > Compose PIN Message.

 

You will need their PIN which they can find at Options > Status (or Options > Device > Status). Ask them to reply to that message.

 

Do you receive the reply?




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New Member
missthepocket
Posts: 1
Registered: ‎08-21-2011
My Device: Torch

Re: Not Receiving BBM Messages from a BBM Contact

Hi ya,

 

I was wondering if you had resolved this?  I'm having the same issue and need help....its driving me mad!

 

Thanks,

P

New Contributor
niyero
Posts: 4
Registered: ‎07-09-2011
My Device: torch 9800

Re: Not Receiving BBM Messages from a BBM Contact

Hi

 

they could receive my PIN msgs fine and i theirs. The problem resolved itself the next day all by itself.

 

Thanks for your assistance

New Contributor
niyero
Posts: 4
Registered: ‎07-09-2011
My Device: torch 9800

Re: Not Receiving BBM Messages from a BBM Contact

Hi

 

The problem resolved itself after about a day, it just went back to normal and all their messages came through to me at once. 

 

Haven't had the problem since.

 

It's worth sending a message to J Sanders you should see his reply on my post. He's good with this stuff.

 

Hope that helps :smileyhappy:

JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not Receiving BBM Messages from a BBM Contact

Thank you, niyero.

 

Sometimes there are BBM server delays, hopefully not many, and there are currently some BIS network upgrades taking place in different regions. Perhaps there's some relation to your delay.

 

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
jessica_nguyen
Posts: 4
Registered: ‎11-10-2012
My Device: Bold 9900

Re: Not Receiving BBM Messages from a BBM Contact

I have a recent problem. Since November 8, 2012 until now (November 10, 2012) I have no received any messages from my bbm contact list.

My messages go through as "D" (delivered) andeven though they read it it stays as "D".

There messages never reach me even though it says "D" on their end.

I thought it was a network update but everyone else's bbm seems to be working. Only my doesn't!

Help! I have abold 9900 with the latest update. I've tried resetting my phone, deleting bbm and reinstalling it! Help!
JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not Receiving BBM Messages from a BBM Contact

How did you reset your phone?
What did you do?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
jessica_nguyen
Posts: 4
Registered: ‎11-10-2012
My Device: Bold 9900

Re: Not Receiving BBM Messages from a BBM Contact

I did it two ways: 1) updated an app where it asked me to restart and 2) took out the battery
JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not Receiving BBM Messages from a BBM Contact

I think this is a BBM server problem.
Have you tried sending and receiving a PIN message from a user?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code