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New Contributor
Posts: 7
Registered: ‎01-03-2009
My Device: Not Specified
Accepted Solution

OS update has no Password Keeper???

I just updated the Operating System on my Blackberry Torch a couple of days ago and notice that the new OS doesn't seem to include the Password Keeper in the Applications.  I desperately need the information that was contained in it.  How can I recover this information?  If I download one of my backup files will that put the OS back to the old version as well???  It didn't download from Blackberry Protect either the way my contacts and other info did.........

Please someone HELP!!!!!!  

Posts: 89,309
Likes: 23,765
Solutions: 6,118
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS update has no Password Keeper???

Connect your BlackBerry to the PC and run the BlackBerry Desktop Software.

Once your connected and it states such...

Click on Applications.

Scroll through and find the Password Keeper and CLICK to install it and follow the prompts to finish it.

 

Then, return the Desktop Software, click on Device > Restore > then click on the recent backup.

Click on SELECT data to restore, and choose only the Password Keeper data.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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New Contributor
Posts: 7
Registered: ‎01-03-2009
My Device: Not Specified

Re: OS update has no Password Keeper???

Doh!!!  Face Palm...........Thank you so much!!!  I was panicking!!!

Posts: 89,309
Likes: 23,765
Solutions: 6,118
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS update has no Password Keeper???

Great, glad it helped you.

 

I've had to do the same on my personal BlackBerry... AND believe it or not, doing the same on my wife's BlackBerry as I type this.  lol




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code