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BlackBerry® Torch™

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New Member
thayanidhi
Posts: 2
Registered: ‎09-25-2013
My Device: Torch 9800

Office 365 configuration is not possible in Torch 9800 with OS6

Hi, Can any one help to setup office 365 on BB Torch 9800 running OS 6. The phone is upto date. There is no POP option available, also we are not using BB enterprise cloud services. Thanks in Advance. TT
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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Office 365 configuration is not possible in Torch 9800 with OS6

Hi and Welcome to the Community!

 

Please see these instructions:

  • KB31310 BlackBerry Internet Service and Microsoft Office 365 services

Good luck and let us know!


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
thayanidhi
Posts: 2
Registered: ‎09-25-2013
My Device: Torch 9800

Re: Office 365 configuration is not possible in Torch 9800 with OS6

Hi, Thanks for your reply, But in my BB I can't find any option to set POP mail. I have Torch 9800 with OS 6. Thanks again.

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Office 365 configuration is not possible in Torch 9800 with OS6

OK...so just to be sure, steps 1-5 go exactly as that KB instructions, but something happens on step 6 that is not as expected? As such, what exactly does happen at step 6? You say that you can't set POP, but what can you set there? Please remember that I can't see your device, and hence rely 100% on what you describe to guide me to understand your situation...it is not safe for me to guess, so I request from you complete detail.

Thanks.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.