Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
Freddie75
Posts: 5
Registered: ‎02-06-2012
My Device: 9800 Torch

Oh no..!!! 1 wk old Torch, and lost all my Contacts -for 2nd time!

[ Edited ]

I have a new BB Torch and lost again today all my Contacts. This seem to happen after I edit/add a Contact.

Rebooting does not help, also both options for Business / Personal contacts are unticked.

 

It is like they are still inside, but hidden, because when I choose "Contacts" - "Options" - "Contact List", it shows there are 363 Contacts. But don't know where they went to.... :-s

 

Stupid I know, but I also have a new laptop and I did not sync or back-up my new BB yet.

 

Any ideas? You really make my day if you can help me out here!

 

PS; after rebooting, I get these messages:

 

"Uncaught Exception:

java.lang.lllegal

ArgumentException"

 

and after pressing OK;

 

"Uncaught Exception

Index 361 >= 1"

 

 

 

 

 

 

 

 

Developer
joanb
Posts: 109
Registered: ‎01-27-2012
My Device: Z10 + PlayBook 64GB

Re: Oh no..!!! 1 wk old Torch, and lost all my Contacts -for 2nd time!

Hi,

 

Can you tell us which torch do you have? 9800,9810,9859/60?

Whis exact os version?

Did you change/update the os version?

 

How did you load the contacts into the BB? manually, batch load in any form, BES...?

 

Thx

_______________________________________________________
--- Catalonia, next state in Europe ----
Use the "solved" or "Like" icons if my answer helped you.

BES10 administrator for several customers.
"SMPTE Calculator" timecode APP developer for BB10
Developer
joanb
Posts: 109
Registered: ‎01-27-2012
My Device: Z10 + PlayBook 64GB

Re: Oh no..!!! 1 wk old Torch, and lost all my Contacts -for 2nd time!

It is a 9800 Torch I guess from your profile. Is this correct?

 

_______________________________________________________
--- Catalonia, next state in Europe ----
Use the "solved" or "Like" icons if my answer helped you.

BES10 administrator for several customers.
"SMPTE Calculator" timecode APP developer for BB10
New Contributor
Freddie75
Posts: 5
Registered: ‎02-06-2012
My Device: 9800 Torch

Re: Oh no..!!! 1 wk old Torch, and lost all my Contacts -for 2nd time!

Hello!

Yes it is a Torch 9800.

An IT colleague from the company that I have left last week, helped restoring the Contacts from my old company device, via the Desktop Manager on my old company laptop.

Where can I check the OS?

 

Developer
joanb
Posts: 109
Registered: ‎01-27-2012
My Device: Z10 + PlayBook 64GB

Re: Oh no..!!! 1 wk old Torch, and lost all my Contacts -for 2nd time!

Forget about os version. If you don't know how to check os version it is very unlikely you updated your device with an unofficial firmware  version.

 

So, from you explanations, I guess there is no data in the contact list when you enter in the Contacts icon. Am I right?

If so, can you check there is no filter activated in the contact list, please? (just to check obvious things first)

 

 

_______________________________________________________
--- Catalonia, next state in Europe ----
Use the "solved" or "Like" icons if my answer helped you.

BES10 administrator for several customers.
"SMPTE Calculator" timecode APP developer for BB10
New Contributor
Freddie75
Posts: 5
Registered: ‎02-06-2012
My Device: 9800 Torch

Re: Oh no..!!! 1 wk old Torch, and lost all my Contacts -for 2nd time!

Correct, there is no data under Contacts and no filters are on or ticked.

Developer
joanb
Posts: 109
Registered: ‎01-27-2012
My Device: Z10 + PlayBook 64GB

Re: Oh no..!!! 1 wk old Torch, and lost all my Contacts -for 2nd time!

If you think contacts are still there, can you please try to seek a contact by name?

What happens?

If you manually add a new contact is it added to the total amount of contacts?

Does the new contact get "hidden" also?

 

Also you should try to fix the exception error.

 

_______________________________________________________
--- Catalonia, next state in Europe ----
Use the "solved" or "Like" icons if my answer helped you.

BES10 administrator for several customers.
"SMPTE Calculator" timecode APP developer for BB10
New Contributor
Freddie75
Posts: 5
Registered: ‎02-06-2012
My Device: 9800 Torch

Re: Oh no..!!! 1 wk old Torch, and lost all my Contacts -for 2nd time!

Nothing happens when I seek on names, and if I add a contact, it does not show as new one. It also get hidden (if they are hidden...)

 

I just went to the store to get a new device (warranty), as I'm afraid it's a software problem that is not very common.

Because I am in the middle of a relocation to another continent, I can't miss my BB for a few days.

Hopefully the new device does not give my the same problem, will add my Contacts manually from an Excel sheet I exported a while ago from my Outlook (unless there is an easy way to import an Excel sheet with contact details into your BB?)

 

 

Developer
joanb
Posts: 109
Registered: ‎01-27-2012
My Device: Z10 + PlayBook 64GB

Re: Oh no..!!! 1 wk old Torch, and lost all my Contacts -for 2nd time!

Sure, there are many ways to import a contact list from excel.

The one a would try is to export the excel to a csv format, import the contact list into an outlook express (available to any windows) and using the BB desktop PC program synchronize them to the new BB.

 

So I presume you do not need to poke to the contact list issue anymore. Right?

 

If you like the way to sync contact to the BB, you can mark the answer as "I like"

 

Thx

 

Good Luck.

 

_______________________________________________________
--- Catalonia, next state in Europe ----
Use the "solved" or "Like" icons if my answer helped you.

BES10 administrator for several customers.
"SMPTE Calculator" timecode APP developer for BB10
New Contributor
Freddie75
Posts: 5
Registered: ‎02-06-2012
My Device: 9800 Torch

Re: Oh no..!!! 1 wk old Torch, and lost all my Contacts -for 2nd time!

Thanks Joan, this forum and your assistance is much appreciated !!