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BlackBerry® Torch™

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New Contributor
deecee13
Posts: 5
Registered: ‎01-24-2013
My Device: Torch 9800
Accepted Solution

PLEASE HELP!!!!!!!

I have spent 10 hours on the phone betweenVodaphone and Telstras trying to get BIS to work!

I have recently changed providers and registered with Telstar BIS. Everything is working except email. I can't set up my email accoutns because it says there is a problem connecting to the server.

Telstar insist that Vodaphone haven't released the phone and Vodaphone say they have done everything!

I am going spare!!!!!

Hall of Famer II
sdgardne
Posts: 48,767
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: PLEASE HELP!!!!!!!

Hello,

Sadly, your only recourse remains where you are already dealing. If there indeed is a problem with release of your PIN from Vodafone, then only they can make that happen. You might try arranging a conference call between them...sometimes that helps, so that they can compare what each is seeing inside of their system.

However, it would be quite odd actually for this to happen. Typically, if anything BIS-related is working from the Telstra system, then your PIN is not still locked up in the Vodafone BIS system. But, sadly, only they have access to those systems so as to actually check it out.

Each has the ability to escalate to RIM if they need that assistance.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
deecee13
Posts: 5
Registered: ‎01-24-2013
My Device: Torch 9800

Re: PLEASE HELP!!!!!!!

Thank you very much for replying. I will keep trying :-)

Hall of Famer II
sdgardne
Posts: 48,767
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: PLEASE HELP!!!!!!!

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code