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BlackBerry® Torch™

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Visitor
Posts: 1
Registered: ‎05-08-2013
My Device: Torch 9860
My Carrier: Globe Philippines

PLS HELP!!! I'm getting "error 102" Reload Software on my phone. It won't start.

My Blackberry Torch won't start . It shows error 102 Reload software.

 

I've tried pulling out the battery several times

Can't connect it on my blackberry desktop.

Unable to wipe it out using blackberry protect.

 

Please Help!

Hall of Famer II
Posts: 52,454
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: PLS HELP!!! I'm getting "error 102" Reload Software on my phone. It won't start.

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB10068 "JVM 102" error is displayed on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

 

 



You may also need the use of these tricks:



Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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