05-26-2013 10:42 AM
I backed up my 9810 BB, wiped it and then restored. The Password Keeper data did not show up on my BB. Under "Select Data to Restore" i can see entries under Password Keeper, but they are dimmed and it is noted that "dimmed entries are read only and cannot be restored"
Is there a way to restore the data or read it manually and re-enter it?
Solved! Go to Solution.
05-26-2013 10:54 AM
Welcome to BlackBerry Support Forums
Please try this Knowledge Base Article to resolve your issue :
KB11545 : Unable to restore the Password Keeper database
05-26-2013 01:26 PM