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BlackBerry® Torch™

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arnal09
Posts: 1
Registered: ‎11-19-2012
My Device: Torch 9810

Password

I put in a password to acces my phone  last night and when i try to get in my phone the password doesnt work. I put a 3 try maximum and it will erase everything if i miss again. Do i call AT&T? 

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JSanders
Posts: 85,712
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Password

Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".

Does that make sense? Does it sound familar to your usage?

So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?




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