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BlackBerry® Torch™

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New Member
Taylor0027
Posts: 1
Registered: ‎06-20-2012
My Device: Torch 9800

People can hear me but I can't hear them when my torch is slid open

I can only hear people when I call them when my phone is closed or when its on speaker. What did I do and how can I fix it?
Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: People can hear me but I can't hear them when my torch is slid open

Hello Taylor0027

 

Welcome to the Community

 

Please restart the phone by removing and placing the battery back while the device is ON. This process fixes the application modules in it without losing any data stored. Let us know if you still experience the issue after this.

 

 

Ron

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New Contributor
David66
Posts: 3
Registered: ‎12-14-2012
My Device: Torch 9800

Re: People can hear me but I can't hear them when my torch is slid open

Hi, I am having exactly the same problem:

" I cannot hear caller on headset and must put to speaker to communicate". So privacy has been compromised when talking".

 

I had to do what was suggested but it still doesn't works.

 

Sincerely begging someone out there can provide me a solution to resolve this problem. Thanks.

Developer
Wiki_Berry
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10

Re: People can hear me but I can't hear them when my torch is slid open

I suggest trying to reset the software or then update the OS?
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