11-22-2013 09:46 PM
I installed the accuweather app from Blackberry World on my torch 9800 running the latest version of OS 6. After the reboot, when I tried to open the application my phone rebooted. I went to uninstall it in blackberry world and the phone froze. So I just figured I would hide the application and not use it. However, even not running the applicaiton my phone freezes after 2 minutes. The only resolution is a battery pull, which then buys me another 2 minutes. I tried using blackberry desktop to fix the problem but the phone freezes as soon as it connects to blackberry desktop.
When I say the phone freezes I should clarify. I get the spinning clock symbol and thats it. It ran for 25 minutes before the last battery pull. Help! any suggestions would be helpful.
Solved! Go to Solution.
11-22-2013 10:18 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then attempt to remove the app while in Safe Mode.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!
11-22-2013 10:35 PM
Thank You! The safe mode allowed me to uninstall the application that was causing the problem. Phone is back to normal and I can heave a heavy sigh of relief. The phone is getting a backup as I type. Thanks again for this help.
11-22-2013 10:38 PM