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BlackBerry® Torch™

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Visitor
SheldonG
Posts: 1
Registered: ‎03-24-2013
My Device: torch
My Carrier: Rogers

Phone Not turning on after fall

Hi

 

I dropped my phone on the ground and now it wont turn on. The red light comeson every 10 sec for 10 sec and goes out I have tried to take the battery out and reinstall and also use another back up battery I have and the same problem.

 

Any advice

 

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Hall of Famer II
sdgardne
Posts: 47,031
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone Not turning on after fall

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.


 

Note that, if the fall indeed caused damage, then there is nothing anyone at an internet-distance can do...only a qualified hardware technician with the device in their hands can give you a good diagnosis and estimate.


Good luck and let us know!


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