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BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎04-16-2013
My Device: Torch 9810
My Carrier: AT&T

Phone has error message, wont turn on

I dont know if it matters, but I'm with AT&T

I have the Torch 9810. Randomly today, it shut off. When I took the battery out and went to turn it on, a white screen appeared...


The message said :

   Error 102

Reload Software

For further information, please visit: www.blackberry.com/102


then it says RESET, which you can click. I did, it does the same thing.


When going to the web address, it says page not found.

Anyone have this issue? Is my phone just done? Time for a new? Any way to fix it? What caused it?


Thanks for any help!

Hall of Famer II
Posts: 55,734
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Phone has error message, wont turn on

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB10068 "JVM 102" error is displayed on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

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Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.