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BlackBerry® Torch™

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New Contributor
martinlui52
Posts: 3
Registered: ‎03-28-2013
My Device: torch 9800
My Carrier: 5197017579

Phone will not charge

Hi,

 

I have a torch 9800 and my phone will not charge, not even with a new battery. I plugged it to my laptop and it is not detected. I found a tread that teaches you how to force detection using desktop manager 6.0-7.0, but I have the newest version 7.1

 

Please help me! How can I charge my phone?

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Phone will not charge

Hello martinlui52

 

Welcome to BlackBerry Support Forums

 

 

Here is the Knowledge base that you mentioned , first try it using your new Battery :

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

 

Please note while in the KB  it mentioned BlackBerry® Desktop Software 6.0 to 7.0 , it will work withBlackBerry® Desktop Software 7.1 also.

 

Have you tried yet .

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New Contributor
martinlui52
Posts: 3
Registered: ‎03-28-2013
My Device: torch 9800
My Carrier: 5197017579

Re: Phone will not charge

I tried, when I followed the steps and connect my phone to my computer with the battery taken out, the"retry, update" window doen't not pop up

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Phone will not charge

Hi martinlui52

 

 

I suggested the KB as you are asking if Desktop Software 7.1 will work or not . Regarding your issue can you confirm if you are having any other problem apart from just not charging.Have you tried with another USB cable or a charger ? 

 

 

Let us know .

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New Contributor
martinlui52
Posts: 3
Registered: ‎03-28-2013
My Device: torch 9800
My Carrier: 5197017579

Re: Phone will not charge

I tried. I tried charging it with a different cable, different USB, different power source and a different laptop. My phone just will not charge and can't be detected by my laptop

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Phone will not charge

Hello martinlui52

 

 

There are few other methods you can  try to reload our device Software,But If your device working fine except not charging and it isn't recoginzed when connect to a PC then Sorry to say but I think the problem is with device USB connecting slot  and in that situation If you visit your service provider or and mobile reapir shop they can fix it easily . 

 

 

Can you try that .

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