03-16-2013 01:08 PM
Plug in to recharge yesterday, ehwn I woke up this morning would not turn on! I tried :
1-remove battery for 1 min
1.1 did not work, wont power up, red light flashes but notting on the screen
2-Remove battery for 15 min and swap battery back
2.2 -did not work, wont power up, red light flashes but notting on the screen
3-Try to plug to PC
3.1 Blackberry desktop Software vers.126.96.36.199
'Cannot communicat with device'
Then tried ' Update'
After searching for update message : 'no update available' !!
Then goes in circle !!
how do I pushed to re-install !!!
03-16-2013 04:26 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!