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BlackBerry® Torch™

New Contributor
Posts: 2
Registered: ‎10-09-2010
My Device: Torch 9800

Physical Keys Lock

[ Edited ]

I am having a problem with the newest update (seems mine was shipped with it or at least updated by the vendor).  My hardware keys keep locking out.  The phone itself isn't locking but I can't get out of screens because none of the hardware keys are working.  Just got the phone yesterday and am massively dissapointed. 


So to be clear the touch screen still works but the hardware keys don't.  I don't know how to get out of an app with out clicking the back hardware key.  Can anyone give me a solution?


GSM Torch 9800

Orange UK

Bundle 695



Nothing at all on SD card

Of course taking the battery out resets it so its sort of a fix but then it happens again.

Guru I
Posts: 16,217
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS

Re: Physical Keys Lock

I've seen this happen a couple of times.  I usually hit the red end key and then the back key starts working again. 

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New Contributor
Posts: 2
Registered: ‎10-09-2010
My Device: Torch 9800

Re: Physical Keys Lock

Unfortunately the red key doesn't work for me either.  Is anyone else having this problem at all?

Posts: 11
Registered: ‎09-17-2010
My Device: Blackberry Torch 9800

Re: Physical Keys Lock

Did you get a case with it? Seems that fitted cases lock up the phone keys. There is a forum on it. Reset by taking out battery. It resolved it for me.