04-23-2011 06:56 PM
Hi, I got a new BB Torch 9800 a few days ago and the physical keyboard won;t work (and has never worked) when I slide it out. Does anyone know if there is a setting somewhere I need to activate, or is this likely to be a device fault? (By the way, I downloaded the latest software update and rebooted and took out the battery etc...) Everything else seems to work fine. Any help appreciated! Thanks
Solved! Go to Solution.
04-23-2011 07:47 PM
Hi I have the same problem ,,, when I type the letter " q " I get an " a"
and when I type the letter "w" I get a " z " ,,,,, "a" ="q"
and "z" = " w " is there away to fix this problem ?
04-23-2011 11:48 PM
@odonnec, if you've removed the battery while the phone was powered on and the keyboard still doesn't want to work, it would be a hardware defect and you should talk to your carrier about getting a phone that does work.
@mikebrazil, try removing the battery while your phone is powered on then replacing it a few seconds later.
04-25-2011 12:00 PM
thanks ,,, for your time , the problem is solved , but i did not try what you said , what it was it was the settings on the phone
option --- typing and input ---keyboard setting ---keyboard layout--- " choose QWERTY "
and that solved the problem
04-28-2011 09:16 AM
Already did a hard reset and it fixed problem for about 5 mins for it to happen again. Seems to reset if a security verficiation is carried out but not if it isn't. Phone due to be replaced - but now I have a dilemma - I can use my old phone - but have to re-register on bb network to get full functionality or have no phone until Wednesday because of the bank holidays!!!
05-26-2011 11:35 AM
the keyboard and the keys under the screen are not working was this your problem and if it was how did you go about finding the phone options to type in the "cure"
03-20-2012 09:14 PM
03-29-2012 02:59 PM
The reason that you have that problem is because the keyboard was set to French(France) keyboard, to change that just search for it in your phone and it should give you the option to change the keyboard, then just pic US or UK or whichever you want you pick
04-15-2012 05:04 AM
fizzy drink spilled on blackberry 9300 and know the letters r,t,f,g,c,v is not working does any one have a suggestion of how to help me well if you do please reply.