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BlackBerry® Torch™

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New Contributor
Jiya9
Posts: 9
Registered: ‎01-03-2013
My Device: Torch 9800
My Carrier: Vodafone

Pictures and videos missing after upgrade

I did an upgrade last night over the wireless network and although all my contacts are still there, all my pictures, videos and music is missing. However, when I go into any of the folders e.g pictures, the icons are there and according to the properties they are stored on the media card.

 

If it's stored on the media card then why can't I see anything?

 

 

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Trusted Contributor
JohnPiz
Posts: 112
Registered: ‎12-28-2012
My Device: Bold 9900

Re: Pictures and videos missing after upgrade

try removing the media card and adding it again



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New Contributor
Jiya9
Posts: 9
Registered: ‎01-03-2013
My Device: Torch 9800
My Carrier: Vodafone

Re: Pictures and videos missing after upgrade

Did that. Now I'm getting a msg that my media card isn't formatted + now I have 0 pics, videos and music. 

 

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Trusted Contributor
JohnPiz
Posts: 112
Registered: ‎12-28-2012
My Device: Bold 9900

Re: Pictures and videos missing after upgrade

are u sure the pictures were on the media card? updating the os on a device does not delete the content on a media card



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New Contributor
Jiya9
Posts: 9
Registered: ‎01-03-2013
My Device: Torch 9800
My Carrier: Vodafone

Re: Pictures and videos missing after upgrade

Now I've taken the battery out and rebooted the phone. It's now recognising the media card but still no pics etc. Feeling very sick at the thought of losing all my stuff. 

 

I think if there's a risk of data geeting lost by doing a wireless upgrade then a warning should be flashed up before proceeding.

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New Contributor
Jiya9
Posts: 9
Registered: ‎01-03-2013
My Device: Torch 9800
My Carrier: Vodafone

Re: Pictures and videos missing after upgrade

Definitely. I had over 1000 pics. 

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Pictures and videos missing after upgrade


Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.

as for the media card you might have to try recovery software on a PC to get the info off the card, plenty of free ones to do this on the web

many electronic stores carry USB to SD adapters like best buy, radio shack maybe even walmart

lists a few recovery software places

http://www.ultimateslr.com/memory-card-recovery.php

 




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New Contributor
Jiya9
Posts: 9
Registered: ‎01-03-2013
My Device: Torch 9800
My Carrier: Vodafone

Re: Pictures and videos missing after upgrade

I tried using a photo recovery program that I downloaded from the internet. Still no luck.

 

Is it possible to recover data after the media card has been formatted? I don't think I did this but I did get a msg asking me if I wanted to format my media card which I cancelled.

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New Contributor
Jiya9
Posts: 9
Registered: ‎01-03-2013
My Device: Torch 9800
My Carrier: Vodafone

Re: Pictures and videos missing after upgrade

Trying to retrace my steps. Absolutely desperate to get my baby's photos and videos back.

 

I got a msg to say that my media card needs to be formatted and I clicked no. Is it possible that I could have lost my data anyway?

 

Most importantly, how can I get it back?

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Pictures and videos missing after upgrade

did you use the recovery progam with a MicroSD adapter and not with the phone?

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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