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BlackBerry® Torch™

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New Member
smack
Posts: 2
Registered: ‎01-14-2012
My Device: Torch 9850

Please Help!

In trying to help my father lock his phone, I used a numerical password yesterday. I've tried for the penultimate time to unlock the phone using the only password I remember setting it and it isn't working. So before I can try the one last chance, if at which I be found unsuccessful will lose all his official information -yes it is his work phone. I am here to receive help unlocking it. Tried dialling the emergency number but didn't get any valuable help. Any gracious soul out there?

Regular Contributor
lilheathen77
Posts: 52
Registered: ‎01-06-2012
My Device: Torch 9810

Re: Please Help!

Hello,

 

   What you can do is simply "back-up" the device using the BlackBerry Desktop software; that way should all of the device's memory be erased, nothing is actually lost. Second, simply try "0000" or "1234" on the password lock to see if it works. Hope this helps.

New Member
smack
Posts: 2
Registered: ‎01-14-2012
My Device: Torch 9850

Re: Please Help!

Thanks so much, I'm downloading the desktop software now.