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New Contributor
ChinJog14
Posts: 3
Registered: ‎01-16-2013
My Device: 9800 Torch
My Carrier: Orange UK

Please help me with rebooting my phone

I had downloaded BBM Music app last night and it needed restart/ reboot to install. So it started to reboot. But it's not able to complete the reboot process. It goes up to around 60-70% and then starts again after some time. This is been happening since 24 hours and I have not been able to make any improvement.

Also can anybody suggest BB service center near Bracknell or Reading area in, UK.

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JSanders
Posts: 85,094
Likes: 23,011
Solutions: 5,922
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please help me with rebooting my phone

  • First, start your BlackBerry in Safe Mode.
  • Go to Options > Device > Application Management.
  • In the list, scroll to BlackBerry Music and delete the application.
  • When you return to normal mode, you should be ok.

 

***********
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877




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New Contributor
ChinJog14
Posts: 3
Registered: ‎01-16-2013
My Device: 9800 Torch
My Carrier: Orange UK

Re: Please help me with rebooting my phone

How do I select these options?

Do I need to connect it with the laptop/ computer? Because as it turns out, the phone can not even reach the start screen phase when I try to reboot it by removing battery.

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JSanders
Posts: 85,094
Likes: 23,011
Solutions: 5,922
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please help me with rebooting my phone

You need to start by reading the link I gave you above.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
ChinJog14
Posts: 3
Registered: ‎01-16-2013
My Device: 9800 Torch
My Carrier: Orange UK

Re: Please help me with rebooting my phone

i followed the description on the link...still it is not working...the loading bar reaches to 60-70% and starts over...there was neither a beep sound nor a start up screen with disclaimer....what should I do? 

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JSanders
Posts: 85,094
Likes: 23,011
Solutions: 5,922
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please help me with rebooting my phone


1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.

BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

*****************
IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:

Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
or download BBSAK http://bbsak.org/download.php

If JL_Cmder does not work, you can try this:
KB10144, http://www.blackberry.com/btsc/KB10144
and this: KB20371 http://www.blackberry.com/btsc/KB20371

Additional information:
http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone

Article ID: http://www.blackberry.com/btsc/KB10144
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.