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BlackBerry® Torch™

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New Contributor
Posts: 9
Registered: ‎07-21-2013
My Device: torch 9860
My Carrier: rogers

Powers on and off randomly

Hi i've had my device for about a year i take very good care of it.  At this point in time the phone for some reason after i charge it full and use it for about 10 minutes some times less it starts powering down and powering up, untill it dies and this happens very quickly.  is this a problem with the OS or is it the battery can you give me some guidence on this because if after this long i have to replace my phone im considering other companies for purchase

Hall of Famer II
Posts: 51,254
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Powers on and off randomly

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem, which will provide the necessary information for any "next steps" that may be available.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 9
Registered: ‎07-21-2013
My Device: torch 9860
My Carrier: rogers

Re: Powers on and off randomly

The first solution did not work, i did what you said and as soon as i disconnected it from a power source, the phone turned off within 2 minutes of use.  I do not know anyone with a battery in which i can test it, and the nearest rogers store to me is 2 hours away.  i was thinking about upgrading to the z10 but cannot afford the upgrade at this point in my contract.  so now im at rist of wasting 80$ on a battery and it maybe not the issue. I've had my torch 9860 for just over a year now and i've never had a battery die on me like this im dissapointed in the device unfortunatley 

Hall of Famer II
Posts: 51,254
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Powers on and off randomly

Yes, you are in a difficult situation. Especially since buying a new battery does not, technically, meet the "known good" condition of that test -- a new battery certainly can be defective. Further, if the result of that test is that it's the BB itself that is the problem, then buying a new battery is a waste of money.

 

I can't advise you how to proceed...the processes I've given you are intended to give results that direct to next steps...without those results, no next steps can properly be chosen.

 


 

As a different test (which would be the next step if it's the BB and not the battery that is the problem), you can consider attempting to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎07-21-2013
My Device: torch 9860
My Carrier: rogers

Re: Powers on and off randomly

i can tell you exactly what happened before it started to happen i went on a trip from ontario to alberta, and the next day after i got off the plane is when the strange behaviour started to happen, but i can't see roaming doing that to my phone correct me if im wrong

Hall of Famer II
Posts: 51,254
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Powers on and off randomly

I can't say anything with 100% certainty...I agree that it's not likely, but not impossible. I've heard of folks having difficulty after traveling, but that usually was a matter of the method they traveled. When they take an unlocked device and use a different carriers SIM (with BIS service), sometimes the Service Books get so messed up that they have to wipe completely and start over with their home carrier. But, your issue is not that.

 

I'd consider your issue to therefore be coincidental...such does happen, where two things happen, one after the other, but the first situation is not actually causal to the second.

 

In any event, I can't really add to what I proposed earlier.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎07-21-2013
My Device: torch 9860
My Carrier: rogers

Re: Powers on and off randomly

problem was the battery thanks for all the help, a little sad i had to buy a battery but it is what it is

Hall of Famer II
Posts: 51,254
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Powers on and off randomly

I am glad you were able to determine the cause and find a remedy.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code