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BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎02-08-2013
My Device: torch 9810
My Carrier: zain

Problem at email setup



I tried to setup my personal email on my BB torch 9810, found only one option for enterprise email, entered option and email management , received message as (unable to open email setup application. contact your wireless service provider)


I ask your help 


thanks in advance 

Hall of Famer II
Posts: 54,910
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Problem at email setup

Hi and Welcome to the Community!

To use the proprietary BB services (including personal Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them (Zain, according to your profile information) for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).


With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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