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New Contributor
pompierken
Posts: 8
Registered: ‎10-10-2013
My Device: Torch 9810

Problem emailaccount Torch 9810

Since 3weeks I don't get any email anymore on my Blackberry 9810.

Before I used my hotmail-account to send and receive emails, but now I can only use a account@blackberry.provider

My provider is not a great help, so I hope someone can help me out.

Does anyone know how I can use my hotmail-account again on my BB?

I can only choose a blackberry account for emailing, no gmail, hotmail, ... or whatever.:Wacko:

JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem emailaccount Torch 9810

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




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New Contributor
pompierken
Posts: 8
Registered: ‎10-10-2013
My Device: Torch 9810

Re: Problem emailaccount Torch 9810

The BlackBerry Internet Service: WiFi
Blackberry Enterprise: not connected
JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem emailaccount Torch 9810

go to your personal or internet email setup and delete and re-add that email account to the device.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
pompierken
Posts: 8
Registered: ‎10-10-2013
My Device: Torch 9810

Re: Problem emailaccount Torch 9810

I don't have any active email account on my BlackBerry at the moment.
I can only add a new @blackberry.provider account, no other choices
JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem emailaccount Torch 9810

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1)  email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
pompierken
Posts: 8
Registered: ‎10-10-2013
My Device: Torch 9810

Re: Problem emailaccount Torch 9810

Still the same! :smileysad:
The only setup I can do is @blackberry
Any ideas?
JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem emailaccount Torch 9810

What did you do of the step I mentioned above?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
pompierken
Posts: 8
Registered: ‎10-10-2013
My Device: Torch 9810

Re: Problem emailaccount Torch 9810

First I tried step 1, didn't work , so I followed all the other steps and returned to step 1
The only mail account I can enter is still the same.
JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem emailaccount Torch 9810

Ok, so what happens when you try to enter another email account?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code