Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
bitinss
Posts: 8
Registered: ‎08-13-2013
My Device: 9800
Accepted Solution

Problem with BBMaps and other GPS stuff

Hey, when I got bb9800, bbmaps where missing. I mean the icon to lounch the program was missing, so I installed the BB map louncher. So when the maps are lounched I see white screen and my position (green dot).
*As I undestand, the program should download map information to my phone? Or its my job to do that?

**So google maps are not supported by blackberry 9800?
I can't download it from official website, latest vertion I found and succesfully installed is v4.5.3 and it doesn't load. Always getting a message that network is unavailable and and blackberry need some special reconfiguration...

Can you guys help me please, thanks alot!

Please use plain text.
Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Problem with BBMaps and other GPS stuff

Hi bitinss

 

Welcome to BlackBerry Support Forums

 

Sorry .. But first one simple question ! Are you able to use other BlackBerry applications like BBM and email services on your device without any trouble ?

 

Do you have an active BlacklBerry Data Plan / BIS from your Carrier ?

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.
New Contributor
bitinss
Posts: 8
Registered: ‎08-13-2013
My Device: 9800

Re: Problem with BBMaps and other GPS stuff

[ Edited ]

Hey prince2012

 

Thanks, no I am not using bb messenger, checking my email through default browser. I can download and use BBWorld apps, but probably I don't have that BlackBerry Data plan you are talking about.

Should I have it in order to be able to use gps function?
How can I get/order it?

Thanks for answering :smileyhappy:

P.S. Just tried to use BBMessenger, sent an message to another BB succesfully

Please use plain text.
Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Problem with BBMaps and other GPS stuff


bitinss wrote:

 


P.S. Just tried to use BBMessenger, sent an message to another BB succesfully


Hi there,

 

If you are using BlackBerry Messenger without any issue then I assume you already have an active BIS in your account . In that situation BlackBerry Maps and other GPS based apps should  worked !

 

Can you check a few setting within your device ? For that On your Homescreen Go to Options > Device > Location Settings > On that screen be sure that Location Services are set to ON , and everything is enabled for Location Data , Location Aiding .

 

Can you check that ?

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.
New Contributor
bitinss
Posts: 8
Registered: ‎08-13-2013
My Device: 9800

Re: Problem with BBMaps and other GPS stuff

Yes, everything is enabled and it shows my current location and all other things, no broblems.

The problem is that GPS works good, even inside, it shows my location in BBmaps, but doesn't 

show map, just blank screen and green dot (google maps does not work either). The same thing

is with any other gps navigator, exept thouse who require internet connection (thouse download map

from google and shows my current place) and I want to use it beeing ofline

Thanks!

Please use plain text.
Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Problem with BBMaps and other GPS stuff


bitinss wrote:

 The same thingis with any other gps navigator, exept thouse who require internet connection (thouse download map from google and shows my current place) and I want to use it beeing ofline

 


Hi there ,

 

What do you mean by Offline here ?

 

To use such application we need constant data from our Carrier without which it will not work . Currently where are you located , which country ?

 

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.
New Contributor
bitinss
Posts: 8
Registered: ‎08-13-2013
My Device: 9800

Re: Problem with BBMaps and other GPS stuff

By offline, I mean not connected to the internet.
I live in Denmark at the moment. 

Please use plain text.
Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Problem with BBMaps and other GPS stuff


bitinss wrote:

By offline, I mean not connected to the internet.
I live in Denmark at the moment. 


Hi there,

 

No.. those applications require an active Internet  Or in other words need Data from our Carrier .

 

Also while using those application be sure that Data Services are set to ON . 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.
New Contributor
bitinss
Posts: 8
Registered: ‎08-13-2013
My Device: 9800

Re: Problem with BBMaps and other GPS stuff

Thanks for all this info, but that does not solve my problem.
Where do you think the problem is, when GPS is showing coordinates but not map?
So I can send free sms/mms throu BBmessenger to other BB users?

Please use plain text.
New Contributor
bitinss
Posts: 8
Registered: ‎08-13-2013
My Device: 9800

Re: Problem with BBMaps and other GPS stuff

So anybody have any ideas why this doesn't work? Why my BBMaps does not show any maps but only the green dot?

Please use plain text.