BlackBerry® Torch™

[Brian2003aus]

My phone rings but when I answer the call the phone is silent.  I cannot hear the prerson calling and they cannot hear me.

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The phone working properly and then suddenly stopped. The speaker works for music and the mic works to record.

All the alerts for messages still work.

[Ronbob]

Hello

Welcome to the Community

Please restart the phone by removing and placing the battery back while the device is ON. This process fixes the application modules in it without losing any data stored. You may also contact your Carrier as this can also be a service issue.

Goodluck

Ron

[Brian2003aus]

Thanks problem fixed.

[Ronbob]

You're welcome