01-28-2013 06:06 PM
Having afew problems with my 9810 since the latest upgrade today. When I used my Desktop Software, it said a new version of the software was available, so I updated it. Once this was updated, I connected the phone and it told me a new version was available. Before installing this, I created a back-up,but I noticed that the back-up wasn't complete (Blackberry Messenger 0/2 and something else 0/2 was given as the items not backed-up).
I tried backing it up again and got the same message. Stupidly, I updated the phone anyway. This new version of the Desktop Software creates a backup during the update anyway which it uses to restore the phone (I've not noticed the previous version to do this).
Anyways, when the update was complete, I notice that my BBM was empty. It asked for a new profile name etc (obviously due to the above parts not being backed-up). Somehow, I managed to get the BBM contacts back from previous back ups, however, a few other aspects of the phone don't function like they use to. For example:
1, EMAILS - when deleting emails, I use to get an option to delete the message from "Handset", or "Handset & Mailbox". Now it just asks to delete and does not give me an option;
2. DEVICE ANALYSER - Although this appears in the application list, I cannot locate it on the phone (this was a problem in previous updates, but usually it would then appear in the application list with a '?', but not this time);
3, I have 2 applications listed in the applications with '?' over the icon- these might be related to the emails in 1 above; these are "Blackberry S/MIME Support" and "DOD Route Certificates"
Any advice on how to rectify these niggling little issues?
Sorry if this has been covered, but I was hoping for something easy to understand.
01-31-2013 05:22 PM
Welcome to the BlackBerry® Support Community Forums.
Please review the following article that provides the steps on how to configure your Email settings to Prompt the option to delete on Handheld or Mailbox & Handheld.
How to enable wireless email reconciliation options for deleting email messages on the BlackBerry Smartphone
Now to address your 2nd question regarding the BlackBerry Device Analyzer Application is missing on the BlackBerry smartphone, please see here: http://www.blackberry.com/btsc/KB31922
And last, BlackBerry S/MIME Support is a type of encryption that can be used if the BlackBerry smartphone is activated to a BlackBerry Enterprise Server. DOD root certificates are used by the Department of Defense, these options are available for all BlackBerry smartphones. If you are not using the S/MIME or DOD root certificate features it is ok to remove them.
I hope this helps.
02-01-2013 06:25 AM
Hi Hatchback - thank you very much for the reply.
I had already managed to work out the email side of stuff - quite embarassed by this as I must have set it up initially as well.
In regards to the Device Analyser though, I'm not having any luck. I've carried out what it said to carry out in the link that you posted, but it had no effect.
When I had this problem before, the Device Analyser had a '?' on it in the Applications Manager, but now, it's appearing as normal in the App Manager, but just can't find the aplication itself to use.
Thanks for your help so far
02-05-2013 10:01 AM
To verify when you go to Options and Hold the ALT key and type BBDA, then go to
Options >Device >Advance System settings >is BlackBerry Device Analyzer listed? Also is your BlackBerry activated to a BlackBerry Enterprise Server?