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BlackBerry® Torch™

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New Member
Posts: 1
Registered: ‎01-09-2012
My Device: Torch 9800
My Carrier: T-Mobile / O2

Problems with my Blackberry Torch 9800 and new telephone contract

HELLO EVERBODY :-)

 

I am writing in reference to my Blackberry Torch 9800 and my telephone contract, which I am having troubles with. Unfortunately, there is no German Blackberry Support. As of this moment I am using a T-Mobile Germany pre-paid card with the a.m. Blackberry, which works just fine. However, I would like to use mobile Internet and enjoy more convenient rate with the phone. That’s why I have signed a phone contract with O2 Germany. Now this is where the troubles begin, the Phone does not accept the O2 SIM card. But in other mobile phones it T-Mobile Germany pre-paid card with the a.m. Blackberry, which works just fine. However, I would like to use mobile Internet and enjoy more convenient rate with the phone. That’s why I have signed a phone contract with O2 Germany. Now this is where the troubles begin, the Phone does not accept the O2 SIM card. But in other mobile phones it DOES work, so it must me an active and well-functioning card, which tells me, the problem is the phone. I was trying to see if other SIM Cards would work with the Blackberry.
Using German mobilcom did work fine, as well. I have ordered a second SIM card from O2 Germany, and this won’t work either.
Attempting to solve this issue, I have spent several hours on the phone with both T-Mobile and o2 Germany, being directed to ‘specialists’, that were unable to help me. I had them check, whether there was a SIM lock on the Blackberry and there is not. Are there any other blocking functions on the Blackberry which may inhibit the function of the O2 Germany SIM card? And if so, how can I make sure this block is shut off and what can I do to finally be able to use my O2 Germany SIM card with the Blackberry Torch 9800?
In May 2011, I received the Blackberry as a business gift, with no contract plan or SIM card. I am also not sure if the phone is maybe from another Country and will therefore not work with all of the German Mobile Phone plan providers. I have also tried to find help in different internet forums, but again, was unable to find a solution for this issue.

Would it maybe help to check the IMEIL number to solve the problem? I sure hope you are able to help me because I would love to finally be able to enjoy the phone with all its features.
Can anyone help me with my problem or just give me an advice ??

THANK YOU