08-26-2012 02:09 PM
I have had to restore information on to BB and now I cannot use email with red cross and server failure message. Also I go to change email settings and BB does not recognise my username and password and I have tried all I can remember. I do not seem to be able to start again with new email settings to try and correct this. The rest of the BB seems to be working with Internet access just Hotmail set up is down but works on my laptop OK
08-29-2012 10:14 AM
Hello ianrdcameron and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are experiencing email issues on your BlackBerry® Torch™ 9800 smartphone.
If you are unable to recall the username and password used when creating your BlackBerry® Internet Service Admin account you will need to contact your mobile carrier.
Once you have the information, you can resend your service books to resume email delivery.