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BlackBerry® Torch™

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New Contributor
klschmitz
Posts: 2
Registered: ‎12-06-2012
My Device: Torch 9800

Re: Blackberry ID

I attempted to do a blackberry ID password request. What I did not realize is that my blackberry ID is not my correct email account there is an incorrect letter. I cannot access the new password reset email because that account is not mine nor does it exist. How do I get this resolved so I can access my account.

JSanders
Posts: 86,430
Likes: 23,180
Solutions: 5,981
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.

Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.




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New Contributor
klschmitz
Posts: 2
Registered: ‎12-06-2012
My Device: Torch 9800

Re: Blackberry ID

The secret question allows the site to send an email. The email address is wrong same goes for the initial email it would have gone to a non existant account. Where do I go to create the new account with the new blackberry ID do I do that online or on my phone?

Guru I
John_Clark
Posts: 16,160
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Blackberry ID

You can create a new BBID at bbid.com

However, in order to use the new BBID on the device you'll need to do this:

http://www.blackberry.com/btsc/KB26694
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