BlackBerry® Torch™

[elenabb]

Hi.I also have problem with bb app word:...when I try to use BBappword or download some files I read a message like the phone has problem to connet to bbserver and that I should control my connectivity...which one?why this message?connectivity works:I'm writing here,I'm using whats app,I search on google...somebody can help me,please?os is updated with last version.thankyou very much.

[FrankieS]

Hi elenabb, 

Welcome to the BlackBerry Support Community. Are you still having an issue with BlackBerry App World and BBM? If so, are you using the mobile network or a Wi-Fi connection? Could you private message me your PIN please so I can look into this for you?

Thanks.

[mark_sing]

hi! i accidentally upgraded my bbm into the new version (BBM7) and after being installed and rebooting my phone, i tried to access my bbm. first, i needed to enter my BB Identity. after which, the only thing on my screen was "Asoociating BBM with your BlackBerry ID" for hours now (coz I uninstalled and reinstalled BBM earlier). It's been like this since I accidentally updated BBM a few days ago. I also tried to uninstall and reinstall it, hoping that it would work again.

[FrankieS]

Hi mark_sing,

Welcome to the BlackBerry Support Community.

Signing in to your BlackBerry ID in BBM requires a data plan that includes internet browsing. I'd recommend contacting your network provider to verify that you have the correct data plan.

Let me know if this helps.